Privacy Policy – Toronto Pearson Airport Limousine

Last Updated: May 09th, 2025

At Toronto Pearson Airport Limousine, we respect your privacy and are committed to protecting your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This policy outlines how we collect, use, disclose, and safeguard your data when you use our limousine and luxury car services in the Greater Toronto Area (GTA).

By using our services, you consent to the practices described below.

1. Information We Collect

(a) Personal Information (Provided by You)

Contact Details: Full name, email address, phone number.
Booking Information: Pickup/drop-off locations, dates/times, flight numbers (if applicable), special requests (e.g., wheelchair access, child seats).
Payment Information: Credit card details (processed securely via third-party providers; we do not store full card numbers).
Corporate Accounts: Business name, tax ID, and billing address (if applicable).

(b) Automated Data (Collected Electronically)

Device & Usage Data: IP address, browser type, pages visited on our website, booking funnel interactions (via cookies and analytics tools).
Location Data: Approximate location derived from IP address (used only to improve service relevance).

2. How We Use Your Information

We use your data only for the following purposes:

To process and confirm your bookings.
To communicate with you (e.g., booking confirmations, driver updates, or urgent changes).
To provide customer support and resolve disputes.
To process payments securely through PCI-DSS compliant partners.
To improve our services (e.g., analyzing booking trends or website performance).
To send marketing communications (only with your explicit consent; opt-out anytime).
To comply with legal obligations (e.g., tax records, fraud prevention).

3. Legal Basis for Processing (PIPEDA)

We process your data under the following legal grounds:

Your Consent: When you book a ride or opt into marketing emails.
Contractual Necessity: To fulfill your reservation (e.g., sharing pickup details with drivers).
Legal Obligations: Retaining financial records for the Canada Revenue Agency (CRA).
Legitimate Interests: Improving our services while respecting your privacy rights.

4. Data Sharing & Third Parties

We only share your information with:

Drivers: Minimal details required for pickup/drop-off (name, phone, pickup location).
Payment Processors: Stripe, Square, or other PCI-compliant providers (for secure transactions).
IT & Analytics Providers: Google Analytics (anonymized data only), website hosting services.
Legal Authorities: If required by Canadian law (e.g., court order, tax audit).

We do not sell, rent, or trade your data to advertisers or third-party marketers.

5. Data Storage & Security

Canadian Data Hosting: All data is stored on servers located in Canada.
Encryption: SSL/TLS encryption for data transmission; sensitive data encrypted at rest.
Access Controls: Strict staff access limits (e.g., only dispatchers see pickup details).
Breach Protocol: Immediate action and notification in compliance with PIPEDA’s mandatory breach reporting rules.

6. Cookies & Tracking Technologies

We use:

Essential Cookies: Session cookies to operate the booking system.
Preference Cookies: Remember your language/currency settings.
Analytics Cookies: Google Analytics (anonymized) to improve our website.

You can disable cookies in your browser settings, but some features (e.g., online bookings) may not function properly.

7. Your Rights (Under PIPEDA)

You have the right to:

Access: Request a copy of your personal data we hold.
Correct: Update inaccurate or incomplete information.
Delete: Request erasure of non-essential data (e.g., marketing preferences).
Withdraw Consent: Unsubscribe from emails or revoke booking permissions.
Lodge a Complaint: Contact the Office of the Privacy Commissioner of Canada (OPC) if unsatisfied with our response.

To exercise these rights, email info@torontopearsonairportlimousine.ca with “Privacy Request” in the subject line.

8. Data Retention Periods

We retain data only as long as necessary:

Booking Records: 3 years (to comply with CRA requirements).
Marketing Lists: Until you unsubscribe or after 2 years of inactivity.
Payment Data: As required by financial regulations (typically 7 years).
Website Analytics: 26 months (anonymized).

9. Children’s Privacy

We do not knowingly collect data from minors under 18 without parental consent. If you believe a child has provided us with personal information, contact us immediately.

10. Links to Third-Party Sites

Our website may link to external services (e.g., payment processors, tourism partners). We are not responsible for their privacy practices. Review their policies separately.

11. Changes to This Policy

We may update this policy to reflect legal or operational changes. Significant updates will be notified via email or a website banner. The “Last Updated” date at the top indicates the latest version.

12. Contact Us

For privacy inquiries or requests, contact our Privacy Officer:

Email: privacy@torontopearsonairportlimousine.ca
Phone: (416) 896-5466
Mail: Privacy Officer, Toronto Pearson Airport Limousine, 4542 Mayflower Drive, Mississauga, ON, L5R 1S3, Canada